What is the firefly effect? -- The individual : creativity found again -- The new role of leadership -- No dissing the red quadrant -- Beware the ferocious firefly! -- Conflict as creative abrasion : a pearl, a diamond, or a mountain? -- Was it something I said? -- One team : one picture of success -- How will you know when you get there? -- Guiding principles as guiding light -- Team gatherings : time to shine -- Team decisions : fact or fiction? -- What to do if the leader is keeping too tight a lid on the jar -- Shining the light of accountability -- The firefly chase begins -- How could you forget the toys? -- This place is a zoo! -- When sparks collide : dealing with interteam conflict -- There's something going on in my backyard! -- Change is not a four-letter word! -- The end of the day.