Includes index.

Customer loyalty is overrated / by A.G. Lafley and Roger L. Martin -- Noise: how to overcome the high, hidden cost of inconsistent decision making / by Daniel Kahneman, Andrew M. Rosenfield, Linnea Gandhi, and Tom Blaser -- Visualizations that really work / by Scott Berinato -- Right tech, wrong time / by Ron Adner and Rahul Kapoor -- How to pay for health care / by Michael E. Porter and Robert S. Kaplan -- The performance management revolution / by Peter Cappelli and Anna Tavis -- Let your workers rebel / by Francesca Gino -- Why diversity programs fail / by Frank Dobbin and Alexandra Kalev -- What so many people don't get about the U.S. working class / by Joan C. Williams -- The truth about Blockchain / by Marco Iansiti and Karim R. Lakhani -- The Edison of medicine -- By Steven Prokesch.

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