Difficult conversations : craft a clear message, manage emotions, focus on a solution.
Đồng tác giả: Harvard Business Review Press [publisher.].
Kiểu tài liệu: SáchTùng thư: 20-minute manager series.Xuất bản: Boston : Harvard Business Review Press, 2016Mô tả vật lý: ix, 110 pages ; 18 cm.Số ISBN: 9781633690783 (alk. paper).Chủ đề: Business communication | Interpersonal communication | Giao tiếp kinh doanh | Giao tiếp giữa cá nhânPhân loại DDC: 658.45Kiểu tài liệu | Thư viện lưu trữ | Ký hiệu phân loại | Trạng thái | Ngày hết hạn | Đăng ký cá biệt | Đặt mượn |
---|---|---|---|---|---|---|
Sách Quỹ Châu Á | Sách Quỹ Châu Á | 658.45 DIF 2016 (Xem kệ sách) | Sẵn sàng | BKE201829 |
Thoát
658.421 R-L 2012 The good fail : | 658.421 R-L 2012 The good fail : | 658.421 S-S 2014 Planet entrepreneur : | 658.45 DIF 2016 Difficult conversations : | 658.452 A-K 2011 Presentation secrets: | 658.452 S-M 2013 The presentation lab : | 658.4/56 DEB 2008 Perfect phrases for meetings : |
Includes index.
What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index.
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