Section One. What is emotional intelligence?: Leading by feel: definitions and reflections from experts -- Do you lead with emotional intelligence?: quiz yourself / by Annie McKee -- Section Two. Self-awareness: understand your emotions, know your behaviors: You can't manage emotions without knowing what they really are: don't just try to ignore your negative feelings / by Art Markman -- A vocabulary for your emotions: get precise / by Susan David -- Are you sure you show respect?: no other leadership behavior has a bigger effect on employees / by Christine Porath -- Section Three. Manage your emotions: Make your emotions work for you: use them as data / by Susan David -- Defuse a challenging interaction: reframe negative thoughts and neutralize bad behavior -- Stay grounded in stressful moments: use your body to take a break from your mind's chatter / by Leah Weiss -- Recovering from an emotional outburst: you can't just apologize and move on / by Susan David -- Section Four. Everyday emotional intelligence: Writing resonant emails: human communication for the digital age / by Andrew Brodsky -- Running powerful meetings: use empathy to understand potential conflicts / by Annie McKee -- Giving difficult feedback: spark growth rather than frustration / by Monique Valcour -- Making smart decisions article summary: emotional tagging both helps and hinders our ability to choose / by Andrew Campbell, Jo Whitehead, and Sydney Finkelstein -- An emotional strategy for negotiations: how to avoid the pitfalls of anxiety and anger / by Alison Wood Brooks -- Working across cultures: it's harder to read others across borders / by Andy Molinsky -- Section Five. Dealing with difficult people: Make your enemies your allies: reverse a rivalry by building trust / by Brian Uzzi and Shannon Dunlap -- How to deal with a passive-aggressive colleague: cut to the underlying issues / by Amy Gallo -- What to do if you're a toxic handler: don't be a hero / by Sandra L. Robinson and Kira Schabram -- Section Six. Understand empathy: What is empathy?: three types critical for leaders / by Daniel Goleman -- Beyond empathy: the power of compassion, the Dalai Lama, cognitive science, and the power of caring / by Daniel Goleman (interviewed by Andrea Ovans) -- Section Seven. Build your resilience: Resilience in the moment: recovering your self-image -- Cultivate resilience in tough times article summary: three traits of people who emerge stronger from trauma / by Diane Coutu -- Practice self-compassion: treat yourself as you would others / by Christopher Germer -- Don't endure; recharge: resilience isn't about powering through / by Shawn Achor and Michelle Gielan -- How resilient are you?: a self-assessment / by Manfred F. R. Kets de Vries -- Section Eight. Developing emotional intelligence on your team: How to help someone develop emotional intelligence: it's not as easy as a carrot or a stick / by Annie McKee -- Handling emotional outbursts on your team: watch for facts, emotions, and values / by Liane Davey -- How to manage your emotional culture: translate the organization's mission to the micromoments of everyday work life / by Sigal Barsade and Oliva A. O'Neill.