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| 001 | vtls000152196 | ||
| 003 | FBU | ||
| 005 | 20191219101328.0 | ||
| 008 | 191204s2012 maua b 001 0 eng | ||
| 010 | _a2011-029760 | ||
| 020 | _a9781422133316 (alk. paper) | ||
| 035 | _a16872951 | ||
| 039 | 9 |
_a201912041410 _bngothuha |
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_aDLC _cDLC _dDLC |
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_aHF5415.5 _b.F728 2012 |
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_a658.8/12 _223 _bUNC 2012 |
| 100 | 1 | _aFrei, Frances. | |
| 245 | 1 | 0 |
_aUncommon service : _bhow to win by putting customers at the core of your business / _cFrances Frei, Anne Morriss. |
| 260 |
_aBoston, Mass. : _bHarvard Business Review Press, _cc2012. |
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| 300 |
_ax, 247 p. : _bill.; _c24 cm. |
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| 505 | 0 | _aTruth #1: you can't be good at everything -- Truth #2: someone has to pay for it -- Truth #3: it's not your employees' fault -- Truth #4: you must manage your customers -- Now multiply it all by culture -- Getting bigger. | |
| 650 | 0 | _aCustomer relations. | |
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aMorriss, Anne. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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