000			01342cam a2200313 i 4500
001			20228083
003			FBU
005			20200702134739.0
008			171211s2018 mau 000 0 eng c
010			_a 2017051988
020			_a9781633696082 _q(pbk. ; _qalk. paper)
040			_aMH/DLC _beng _cMH _erda _dDLC
042			_apcc
050	0	0	_aHD42 _b.D43 2018
082	0	0	_a658.3/045 _223 _bEMO 2018
245	0	0	_aDealing with difficult people.
300			_aviii, 141 pages ; _c18 cm
490	1		_aHBR emotional intelligence series
520			_aAt the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
650		0	_aConflict management.
650		0	_aProblem employees.
650		0	_aEmotional intelligence.
650		0	_aProblem solving.
650		0	_aWork _xPsychological aspects.
830		0	_aHBR emotional intelligence series.
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cQ CH A
999			_c4826 _d4826