Difficult conversations : (ID 4501)
[ Hiển thị MARC ]
| 020 ## - | |
|---|---|
| -- | 9781633690783 (alk. paper) |
| 040 ## - | |
| -- | DLC |
| -- | eng |
| -- | DLC |
| -- | rda |
| -- | DLC |
| 042 ## - | |
| -- | pcc |
| 050 00 - | |
| -- | HF5718 |
| -- | .D54 2016 |
| 082 00 - | |
| -- | 658.4/5 |
| -- | 23 |
| -- | HAR 2014 |
| 100 ## - | |
| -- | Harvard business review |
| 245 00 - | |
| -- | Difficult conversations : |
| -- | craft a clear message, manage emotions, focus on a solution. |
| 260 ## - | |
| -- | H. : |
| -- | KHXH, |
| -- | 2012. |
| 300 ## - | |
| -- | ix, 110 pages ; |
| -- | 18 cm. |
| 490 0# - | |
| -- | 20-minute manager series |
| 500 ## - | |
| -- | Includes index. |
| 505 0# - | |
| -- | What makes a conversation difficult? -- Conflicting interests -- Different personal styles -- Lack of trust -- Different views of the facts -- Strong emotions -- Think it through -- Should you act? -- When you decide to have a difficult conversation -- Prepare for the difficult conversation -- Assess the facts and your assumptions -- Address the emotions -- Acknowledge you'e part of the problem -- Identify a range of positive outcomes -- Develop a strategy, not a script -- Conduct the conversation -- Acknowledge the other person -- Frame the problem -- Ask questions and listen -- Look for common ground -- Adapt and rebalance -- Establish commitments -- Follow through -- How did you do? -- Jot down your impressions -- Follow up in writing -- Keep your commitments -- Become a better communicator -- Reflect before you speak -- Connect with others -- Before you talk, listen -- Make your words count -- Establish a feedback loop -- Address problems head-on -- Learn more -- Sources -- Index. |
| 650 #0 - | |
| -- | Business communication. |
| 650 #0 - | |
| -- | Interpersonal communication. |
| 710 2# - | |
| -- | Harvard Business Review Press, |
| -- | publisher. |
| 906 ## - | |
| -- | 7 |
| -- | cbc |
| -- | orignew |
| -- | 1 |
| -- | ecip |
| -- | 20 |
| -- | y-gencatlg |
| 942 ## - | |
| -- | ddc |
| -- | Q CH A |
| 955 ## - | |
| -- | rm13 2015-12-28 |
| -- | rm13 2015-12-28 (telework) |
| -- | xn13 2018-09-17 1 copy rec'd., to CIP ver. |
| 999 ## - | |
| -- | 4501 |
| -- | 4501 |
| 952 ## - | |
| -- | 0 |
| -- | 0 |
| -- | 0 |
| -- | 658_400000000000000_5_HAR_2014 |
| -- | 0 |
| -- | 14551 |
| -- | FBU |
| -- | S Ch A |
| -- | 2018-12-12 |
| -- | 658.4/5 HAR 2014 |
| -- | BKE201384 |
| -- | 2018-12-12 |
| -- | 2018-12-12 |
| -- | Q CH A |
| 952 ## - | |
| -- | 0 |
| -- | 0 |
| -- | 0 |
| -- | 658_400000000000000_5_HAR_2014 |
| -- | 0 |
| -- | 14552 |
| -- | FBU |
| -- | S Ch A |
| -- | 2018-12-12 |
| -- | 658.4/5 HAR 2014 |
| -- | BKE201385 |
| -- | 2018-12-12 |
| -- | 2018-12-12 |
| -- | Q CH A |
| 952 ## - | |
| -- | 0 |
| -- | 0 |
| -- | 0 |
| -- | 658_400000000000000_5_HAR_2014 |
| -- | 0 |
| -- | 14553 |
| -- | FBU |
| -- | S Ch A |
| -- | 2018-12-12 |
| -- | 658.4/5 HAR 2014 |
| -- | BKE201386 |
| -- | 2018-12-12 |
| -- | 2018-12-12 |
| -- | Q CH A |
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