Includes new preface by the author.

First published in 1996.

Transforming organizations: why firms fail -- Successful change and the force that drives IT -- Establishing a sense of urgency -- Creating the guiding coalition -- Developing a vision and strategy -- Communicating the change vision -- Empowering employees for broad-based action -- Generating short-term wins -- Consolidating gains and producing more change -- Anchoring new approaches in the culture -- The organization of the future -- Leadership and lifelong learning.