Dealing with difficult people. - viii, 141 pages ; 18 cm - HBR emotional intelligence series . - HBR emotional intelligence series. .
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
9781633696082
2017051988
Conflict management.
Problem employees.
Emotional intelligence.
Problem solving.
Work--Psychological aspects.
HD42 / .D43 2018
658.3/045 / EMO 2018
BKE201867
BKE201868
At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you get past passive aggressive comments? And how do you know if you're difficult to work with? This book explains the research behind our emotional response to awful colleagues--and how to build the empathy and resilience to make those relationships more productive.--
9781633696082
2017051988
Conflict management.
Problem employees.
Emotional intelligence.
Problem solving.
Work--Psychological aspects.
HD42 / .D43 2018
658.3/045 / EMO 2018
BKE201867
BKE201868
